| Page 84 | Kisaco Research

Normalizing Love in Business

Expand your perspective by exploring LOVE as a transformative business strategy.
Discover how loving leadership fosters a culture of engaged and motivated employees.
Reflect on strategies for normalizing love as an integral part of business practices.

Revenue Cycle Management

Author:

Cynthia Johnson

(former) Senior Director, Referral & Claims Administration

Kaiser Permanente

Read more about Normalizing Love in Business

Cynthia Johnson

(former) Senior Director, Referral & Claims Administration

Kaiser Permanente

Growing Top Performers in RCM

Discover a proven approach to cultivating top performers as a foundation for sustained success. We will focus on the 3 Cs—compassion, consistency, and coachability—key traits for leaders at every level.
Learn how setting clear guardrails for leadership while promoting autonomy can drive high-performing, cohesive teams.
Explore how adopting a servant-supportive leadership style led to measurable results, including a 22.3% increase in team engagement, a 117% reduction in turnover, and an improved budgeted fill rate from 93.2% to 98.5%.

Revenue Cycle Management

Author:

Willie Brown

VP, Revenue Cycle

Sentara Healthcare

Read more about Growing Top Performers in RCM

Willie Brown

VP, Revenue Cycle

Sentara Healthcare

Edward B. Thomas MBA/MSW

Director, Enterprise Revenue Cycle Training & Deployment

Trinity Health (HQ Michigan)

Assessing the Effectiveness of Revenue Cycle Training: The Trinity Health Journey

Explore a detailed case study of Trinity Health’s Lean Daily Management Training Effectiveness Dashboard, showcasing its methodology for measuring Revenue Cycle knowledge transfer and proficiency.
Learn vendor-agnostic tools and strategies applied across 17 Health Information Systems (HIS), utilizing the Kirkpatrick Model of Assessment and insights from training over 8,000 professionals.
Dive deep into advanced assessment techniques for Revenue Cycle training and gain a practical Journey Map to evaluate and enhance training effectiveness, starting from your organization’s current state.

Author:

Edward B. Thomas MBA/MSW

Director, Enterprise Revenue Cycle Training & Deployment

Trinity Health (HQ Michigan)

Read more about Assessing the Effectiveness of Revenue Cycle Training: The Trinity Health Journey

Keeping Pace with Coding Compliance

Review the latest updates to the OIG's Compliance Guide to ensure your practice aligns with current standards.
Identify potential issues impacting your practice and implement proactive measures to address them effectively.
Stay informed about recent developments in the compliance landscape to maintain adherence to evolving regulations.

Author:

Sandy Giangreco Brown

VP, Revenue Integrity & Education

Spire Orthopedic Partners

Read more about Keeping Pace with Coding Compliance

Sandy Giangreco Brown

VP, Revenue Integrity & Education

Spire Orthopedic Partners

Looking at Risk from so Many Places

Gain a concise overview of the 5 OIG healthcare risk areas, including the False Claims Act, Anti-Kickback Statute, Civil and Monetary Penalties, Exclusions, and the Stark Law.
Discover the areas commonly denied and at risk of violating the False Claims Act, including medical necessity of admissions and services, unbundling and improper coding and modifier assignment, double billing, billing for services not provided, upcoding, and billing non-covered services as provided.
Walk away with resources available to identify what the OIG is targeting and internal resources that facilities can utilize to identify and mitigate hospital-specific risks.
Learn about the factors to consider when determining the need to involve legal counsel.

Revenue Cycle Management